1. TERMS AND CONDITIONS OF SALE 1.1 Who we are This website is operated by Virginia Medical Supplies Limited (“we”, “us”, “our”), trading as Salin Plus Ireland. Registered office: Main Street, Virginia, Co. Cavan, Ireland Company number: 494973 Telephone: +353 (0)49 899 5000 Email: sales@virginiamedical.ie These terms and conditions govern all purchases made through violet-armadillo-171191.hostingersite.com by consumers. 1.2 Scope of these terms By placing an order on violet-armadillo-171191.hostingersite.com you agree to be bound by these terms and conditions. These terms apply where you are acting as a consumer (purchasing for personal use, not in the course of a trade, business or profession). If you are buying as a business customer, some of the consumer protections described below (for example the 14-day cooling off period) do not apply as a matter of law. 1.3 Orders and payment

• Payment must be received in full before items are dispatched.
• We accept the payment methods shown at checkout. Payments are processed securely by our payment service providers.
• Your order is accepted, and a contract is formed, when we send you an order confirmation email.
• If we cannot fulfil your order (for example, due to stock issues or pricing errors), we will notify you and refund any payment received.

1.4 Prices, VAT and delivery charges

• All prices on the website are shown in euro (€) and include Irish VAT at the applicable rate.
• Any delivery charges are shown separately at checkout before you confirm your order.
• We may change prices from time to time, but the price shown at checkout at the time you place your order is the price that will apply to that order.

1.5 Delivery

• Items will be delivered to the address provided by you at checkout. Please check that these details are accurate.
• Where address details have been incorrectly supplied by you, we cannot be held responsible for any delay, non-delivery or loss arising from that error.
• Delivery timeframes shown on the website are estimates and not guaranteed, but we will always aim to deliver within 30 days of your order, as required by EU consumer law.
• Risk in the goods passes to you when they are delivered to the delivery address you provided.

1.6 Your 14-day right to cancel (cooling off period) If you are a consumer located in the EU / EEA, you have a legal right to cancel most online purchases within 14 days without giving any reason.  When the 14 days start

• For goods, the 14-day period runs from the day you, or a person you nominate (other than the carrier), receives the goods.
• If your order is split into multiple deliveries, the period runs from the day the last item is delivered.

How to exercise your right to cancel To cancel within the cooling off period, you must inform us of your decision to cancel your order by a clear statement, for example:

• by email to sales@virginiamedical.ie, or
• by post to: Virginia Medical Supplies Ltd, Main Street, Virginia, Co. Cavan, Ireland.

You can use any clear wording or a standard withdrawal form; it is not mandatory to use a specific template. Returning the goods

• You must send back the goods without undue delay and no later than 14 days after telling us you wish to cancel.
• You are responsible for the direct cost of returning the goods, unless we have agreed otherwise or the goods are faulty or not as described.
• You must take reasonable care of the goods while they are in your possession and return them in a condition suitable for resale (you may handle them to the extent necessary to establish their nature, characteristics and functioning, as you would in a physical shop).

Refunds after cancellation

• If you cancel in accordance with your legal right to withdraw, we will refund all payments received from you for the relevant order, including the cost of standard delivery.
• We may deduct any loss in value of the goods resulting from unnecessary handling by you.
• We will process the refund without undue delay and no later than 14 days from the day we receive the returned goods, or from the day you provide evidence that you have sent them back, whichever is earlier.
• Refunds will be made using the same payment method you used for the original transaction, unless we agree otherwise.

Exceptions to the right to cancel Your statutory right to cancel does not apply in certain situations set out in EU and Irish law, for example:

• where goods are sealed for health or hygiene reasons and have been unsealed after delivery,
• custom or personalised products.

If an exception applies, we will highlight this clearly before you complete your order. 1.7 Returns of faulty or non-conforming products Your statutory rights in relation to faulty or non-conforming goods are not affected by any of our policies.

• If your product is faulty, not as described, or does not conform to the contract, you may be entitled to repair, replacement, price reduction or a refund in accordance with EU and Irish consumer law, including the Consumer Rights Act 2022. 
• Legal guarantees in the EU typically apply for at least two years from delivery for consumer purchases.

Reporting a fault If you believe your product is faulty:

1. Contact us as soon as reasonably possible at sales@virginiamedical.ie with:
   • your order number,
   • a description of the fault, and
   • clear photos or videos where relevant.
2. We may ask you to return the item for inspection or provide further information.

We cannot provide a refund or replacement where the product has been damaged due to misuse, failure to follow the instructions for use, or use in unsuitable conditions (for example, use of the device in damp rooms, bathrooms or kitchens contrary to the advisory notice). Any voluntary returns period we offer on top of your legal rights will be described separately on the website or your order confirmation. 1.8 Limitation of liability Nothing in these terms and conditions limits or excludes our liability for:

• death or personal injury caused by our negligence,
• fraud or fraudulent misrepresentation, or
• any matter where liability cannot lawfully be limited or excluded.

To the fullest extent permitted by law, and except as expressly provided in these terms and conditions, we shall not be liable for:

• loss of profits, revenue or business,
• loss of data,
• indirect or consequential loss or damage, arising out of or in connection with your use of the website or the purchase or use of any product.

Your statutory rights as a consumer remain unaffected. 1.9 Governing law and dispute resolution These terms and conditions and any disputes arising out of or in connection with them are governed by Irish law, and the Irish courts will have jurisdiction. If you are an EU consumer, you may also submit a complaint through the European Commission’s Online Dispute Resolution (ODR) platform, which you can access via the European Commission website. 2. MEDICAL DISCLAIMER Salin Plus products are medical devices and complementary therapies, intended to be used alongside advice and treatment from your healthcare professionals.

• Salin Plus is not a replacement for prescribed medication and is not a substitute for medical diagnosis or treatment.
• You must not stop or change any prescribed medication without first consulting your doctor or other qualified healthcare professional.
• Information on this website is provided for general information only. It does not constitute medical advice and must not be used as a basis for diagnosing, treating, curing or preventing any disease or medical condition.
• If you have, or suspect you may have, any health problem, you should consult your doctor or other competent healthcare professional before using Salin Plus or any other therapy.
• If you experience any unexpected symptoms while using Salin Plus, you should stop use and seek medical advice.

Use the device strictly in accordance with the enclosed instructions and advisory notices. 3. DATA PROTECTION AND PRIVACY 3.1 Data controller For the purposes of EU and UK data protection laws, including the General Data Protection Regulation (GDPR), the data controller is: Virginia Medical Supplies Limited Main Street, Virginia, Co. Cavan, Ireland Email: dpo@virginiemedical.ie 3.2 What personal data we collect We may collect and process the following categories of personal data when you interact with violet-armadillo-171191.hostingersite.com:

• Identity and contact data: name, billing and delivery address, email address, telephone number.
• Order and transaction data: products purchased, order value, payment status, order history.
• Payment data: limited payment information (for example, last four digits of card, transaction ID). Full card details are processed directly by our payment service providers and are not stored by us.
• Communication data: emails, contact form messages and telephone enquiries.
• Technical and usage data: IP address, browser type, device identifiers, pages visited, time spent on pages, referring URLs, and similar information, collected through cookies and similar technologies as described in the Cookies section below.

3.3 Purposes and legal bases for processing We process your personal data only where we have a valid legal basis under GDPR, including:

1. To process and deliver your orders
   • Processing payments, arranging delivery, sending order and shipping confirmations, and handling returns.
   • Legal basis: performance of a contract.
2. To respond to your enquiries and provide customer support
   • Handling questions sent via email, phone or contact forms.
   • Legal basis: performance of a contract or our legitimate interest in responding to queries.
3. To comply with legal and regulatory obligations
   • Keeping records for tax, accounting, product safety and regulatory purposes, including medical device obligations.
   • Legal basis: compliance with legal obligations.
4. To improve our website, products and services
   • Analysing how the website is used to maintain security, diagnose issues and improve user experience.
   • Legal basis: our legitimate interest in running and improving our business, where your interests and fundamental rights do not override those interests.
5. Marketing communications
   • Sending you newsletters or marketing emails about Salin Plus and related products, where permitted.
   • Legal basis: your consent, or our legitimate interest where allowed by law (for example, soft opt-in for existing customers), with a clear opt-out in every message.

You can withdraw your consent to marketing at any time by using the unsubscribe link in our emails or by contacting us at sales@virginiamedical.ie. 3.4 Sharing your data We will not sell your personal data. We may share your data with:

• Service providers (processors) who help us operate our business, for example:
  • website hosting and IT support providers,
  • payment service providers,
  • delivery and courier companies,
  • email and CRM platforms,
  • analytics providers.
• Professional advisers, such as auditors, lawyers and accountants, where necessary.
• Regulators and public authorities, where required by law or to protect our legal rights.

Where we use processors, they are bound by contract to handle your data only on our instructions and to protect it appropriately. If data is transferred outside the EU / EEA, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision, in line with GDPR requirements. 3.5 Data retention We keep your personal data only for as long as necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. Indicative retention periods:

• Order and transaction data: typically retained for up to 6 years to comply with tax and accounting obligations.
• Customer service communications: typically retained for up to 3 years after resolution.
• Marketing data: retained until you opt out or where we identify prolonged inactivity.
• Technical and analytics data: retained for shorter periods necessary for security and performance purposes.

Where data is no longer required, it will be securely deleted or anonymised. 3.6 Your data protection rights Under GDPR, you have the following rights (subject to conditions and exceptions):

• Right of access: to obtain confirmation whether we process your data and to receive a copy.
• Right to rectification: to have inaccurate or incomplete data corrected.
• Right to erasure: to request deletion of your data in certain circumstances.
• Right to restriction of processing: to request that we limit the way we use your data in certain circumstances.
• Right to data portability: to receive certain data in a structured, commonly used, machine-readable format and to have it transmitted to another controller.
• Right to object:
  • to processing based on legitimate interests, and
  • to direct marketing at any time.
• Right to withdraw consent where processing is based on consent.

To exercise any of these rights, contact: dpo@virginiemedical.ie. You also have the right to lodge a complaint with your local data protection authority. In Ireland, this is the Data Protection Commission.

4. COOKIES AND SIMILAR TECHNOLOGIES
4.1 What cookies are A cookie is a small text file stored on your device when you visit a website. Cookies allow the site to remember your actions and preferences over time, and can also be used for security, performance and analytics.

4.2 How we use cookies On violet-armadillo-171191.hostingersite.com, we use:

1. Strictly necessary cookies
   • Required for the website to function, for example to remember your shopping cart, keep you logged in, or process payments.
   • These cookies are set based on our legitimate interest in providing a secure, functioning website and do not require your consent.
2. Performance and analytics cookies
   • Help us understand how visitors use the site, which pages are visited, and any errors encountered, so we can improve our services.
   • These are set only with your consent, where required by law.
3. Functional and preference cookies
   • Remember choices you make, such as preferred language or region.
4. Advertising or social media cookies (if used)
   • Used to deliver relevant advertising or to integrate social media features.
   • These will only be used where you have given consent.

4.3 Cookie consent When you visit violet-armadillo-171191.hostingersite.com for the first time, you will see a cookie banner that:

• explains the types of cookies we use, and
• allows you to accept all cookies, reject non-essential cookies, or manage your preferences in more detail.

You can change your cookie preferences at any time using the cookie settings link in the footer (or by adjusting your browser settings, although blocking certain cookies may affect site functionality). 4.4 Managing cookies Most browsers allow you to:

• view which cookies are stored on your device,
• delete cookies, and
• block cookies from specific sites or all sites.

For details, see your browser’s help section. If you disable or refuse cookies, some parts of our site may not function correctly. 5. CHANGES TO THIS PAGE We may update these terms and conditions, the Medical Disclaimer and the Privacy and Cookies information from time to time to reflect changes in our practices, products, or legal requirements. The latest version will always be available on this page, with the date of the most recent update shown at the top.